Better than a Magic 8-Ball, here are answers to our most frequently asked questions.

Still need help? Shake that 8-ball, or roll a joint and Contact Us. Whatever you think is easier.

Ordering

How do I place an order?

Ordering from Mailbox Marijuana is easy!

  1. Add items to your cart. Shipping is FREE with orders $99+ or with our GoPostal Promo Pack.
  2. Pay for your Order. We’ll give you detailed instructions on how to pay once you checkout. Note: we only accept Interact e-Transfer.
  3. Get your package! Once we receive your payment, we’ll carefully prepare and pack your order for shipping. Orders made and paid before 12pm PST (3pm EST) Monday-Friday (excluding holidays) will get shipped same day. Note that e-transfers can sometimes take up to two hours to come through and process, and we can only ship orders once payment is received.
Do I need to become a member or have a doctor's prescription?

Nope! As long as you’re ordering from within Canada, and shipping to a Canadian address, you’re good to go. You must also be the legal age in your province or territory, which is 21 in Quebec (boo), 18 in Alberta (wow, go Alberta), and 19 everywhere else in the country.

Is there a minimum order amount?

Technically, you can place an order for as much or as little as you want. Our standard flat shipping fee is $25, so you’ll probably want to spend enough to make the shipping worthwhile. All orders over $99 ship for FREE! Shipping is also free for our GoPostal Promo Pack.

Can I change my order after it's been placed?

Please contact us ASAP if you want to make changes to your order. Orders that have already shipped can’t be changed.

Do you charge tax?

All the prices listed on our site include tax, so the price you see is the price you pay!

(Shipping is extra, free on orders $99+ or with our GoPostal Promo Pack.)

I don't know what strain(s) to choose. Can you help me?

We sure can! The entire Mailbox Marijuana staff is comprised of extremely knowledgeable, and super helpful, cannabis connoisseurs. We can definitely help you find the right product for your needs.

Sending us a message on our Live Chat (bottom right corner) is the fastest way to get help. You can also fill out our Contact Form, or email us at high@mailboxmarijuana.ca.

When will I get my order?

Orders placed and paid before 12pm PST (3pm EST) Monday-Friday (excluding holidays) will ship same day! Note that e-transfers can sometimes take up to two hours to come through and process, and we can only ship once payment is received.

We ship using Canada Post Xpresspost, and delivery times will vary based on your location. You should expect to receive your order within 1-3 business days, but if you live in a remote area, it could take longer.

All orders come with a Canada Post tracking number, so you can follow your package along the way! You can track your package online with the Canada Post package tracking system.

COUPONS, PROMOS & REWARDS

Do you have any coupons for first time customers?

Yes! First-time customers can use MAILBOX15 at checkout for 15% OFF their order!

Coupon is NOT valid for On Sale items (including popcorn nugs, shake, and clearance packs), our GoPostal Promo Pack or bulk sales/deals. Some other restrictions may apply.

Make sure to subscribe to our newsletter for exclusive coupons, new product announcements, and more! And check out our Cannabis Rewards page for all the ways you can save money and earn prizes.

Do you have any other coupons?

Yup!

Customers who make a purchase with us will receive Review Request emails about 14 days after they place an order. Verified reviews submitted through these Review Request emails get a 10% OFF coupon!

We also have lots of flash sales, special promos, and other events where we provide coupons.

Sign up for our newsletter to get the 411 on any new coupons we release, plus new product drops, sales, and more!

Check out our Cannabis Rewards page for all the ways you can save money and earn prizes.

Do your coupons stack?

MAILBOX15 and our 10% OFF review coupons (uniquely generated) DON’T stack.

But we often have special coupon deals that DO stack!

Sign up for our newsletter to get the 411 on any new coupons we release, plus new product drops, sales, and more!

What kind of promos do you have?

Visit our On Sale section for great deals and killer savings!

We’ve got lots of ways to help you save money, score free products, and win prizes! Check out our Cannabis Rewards page for all the details.

Sign up for our newsletter to be one of the first to know when we launch new coupons or freebie promos, have new product drops, flash sales, and more!

Do you have an Affiliate Program? Where do I sign up?

Yes! Our affiliates earn 5% store credit on all their reeferal’s purchases for life. No minimum purchases, unlimited earnings.

Learn more and register to become an affiliate on our Reefer a Friend Affiliate Program page.

What are Mailbucks? How can I use them to save money?

The MAILBUCKS Loyalty Points Program let’s you earn points on every purchase. Use your points (Mailbucks) to save money on future purchases!

Spend $1 – Earn 1 Mailbuck
Every 100 Mailbucks = $2 in Savings

Collect as many Mailbucks as you want before you redeem.
Check how many Mailbucks you have on your My Account page.

We’ve got lots of ways to help you save money, score free products, and win prizes! Check out our Cannabis Rewards page for all the details.

Payment

What types of payment do you accept?

We only accept Interac e-Transfers for payments. Interac e-Transfers are a safe and convenient way to send money directly from one bank account to another, without sharing ANY personal information. We value your privacy.

Is my payment secure?

When you send money using Interac e-Transfer, your money never actually travels by email or text message – only notifications and deposit instructions do. Your financial institution and the recipient’s financial institution transfer your funds using established and secure banking procedures.  

Interac e-Transfer users are protected with multiple layers of security, making the service one of the most secure money transfer services globally.

What happens to my order if I don't send an Interac e-Transfer?

We hold your order for 2 hours once you’ve checked out – after those 2 hours have passed, we can’t guarantee that the items you ordered will still be in stock. Your best bet is to send payment as soon as you’ve placed your order. If you’re having trouble sending your payment, contact us and we’ll hold your order for you.

Note: We’re located on the west coast, and our business hours are Monday-Friday 9am – 5pm PST. If you place an order and send payment outside these hours, we’ll only accept your payment and process your order once we’re back in the office.

What happens if I send my payment to the wrong email address?

IMPORTANT: It’s the customer’s responsibility to ensure that payment is being sent to the correct email address. Mailbox Marijuana does not assume any responsibility for transfers or funds sent to incorrect emails/accounts. The information listed below may not be 100% accurate, as all banks have slightly different rules regarding e-transfers. Please always verify the fees, processes, and procedures for e-transfers with your bank.

Please make sure to send your payment to the payment email listed on the order confirmation page. The payment email is also included in the Order Summary/Order Pending Payment emails that are sent to you once your order is placed.

If you accidentally send your payment to the wrong email, and that email address is no longer associated to a bank account, your funds will be in “limbo” for 45 days since there’s no account for the funds to be deposited into. Your funds will go back into your account after 45 days.

E-transfers that have NOT been deposited can be cancelled anytime, however some banks charge a fee for cancelled e-transfers. Please verify this information with your banking institution. Mailbox Marijuana is NOT responsible for any fees customer’s may incur in the sending or cancellation of e-transfers.

If an e-transfer has been cancelled, you will get your money back right away, unless that payment email is associated with a bank account and has been deposited by that party/person.

Payments that have been deposited cannot be cancelled. Please note that we use auto-deposit, which means your funds are deposited immediately and automatically once sent. We do NOT issue refunds. Once your payment has been deposited/received, your order will be fulfilled and shipped and cannot be cancelled.

NOTE: Our payment email may change from time to time as our business and financial needs evolve. Please always check the email listed on the order confirmation page, and make sure to subscribe to our newsletter so you can be notified immediately if our payment email is going to change. This rarely happens, and we will give customers ample notice of any payment email changes.

If you ever have any questions or concerns, please don’t hesitate to contact us. We’re always happy to help!

What do I use for the Interac e-Transfer secure question and answer?

We’ll give you super easy, detailed instructions on how to send your secure Interac e-Transfer once you checkout.

We have automatic deposit, so you probably won’t need to put in a Q&A 🙂

Shipping

What is your shipping policy and delivery guarantee?

Please note that it’s the customer’s responsibility to provide a complete address and a valid name, as well as a valid email address and telephone number (local delivery only). We will not re-ship an order if a complete address and a valid name were not provided. In addition, if a customer doesn’t provide a valid email address or telephone number (local delivery only), we’re not responsible for communication failures in our attempts to confirm incorrect or incomplete mailing addresses, or local delivery attempts.

Please Contact Us if any problems arise during your transaction with us, or if you have questions or concerns about how your package is tracking.

**In the unlikely event that your package experiences an issue or delay while in transit, DO NOT contact Canada Post. Doing so will VOID our delivery guarantee and could potentially result in the termination of your account. The sender is the party responsible for dealing with Canada Post and for filing any tickets with them related to any delivery issues.**

SHIPPED ORDERS

All orders shipped within Canada (except for Nunavut, Northern Quebec, Campobello Island, and dry camps) are guaranteed to arrive.

We ship Canada Post Xpresspost which includes a tracking number.

We will re-ship packages that have not been scanned as “delivered” if 30 days have passed since the first postal scan.

Packages scanned “delivered” are considered a complete transaction. Disputes regarding packages scanned as “delivered” will be handled on a case-by-case basis at our discretion.

For deliveries to Newfoundland, Yukon and the Northwest Territories, we have an open delivery guarantee. This means we’ll investigate each situation and we’ll resolve delivery issues to these areas on their own merit; covering any loss to these areas will be at our discretion.

LOCAL DELIVERY

Orders paid before 12pm PST will be delivered same-day, Mon-Fri between 4pm-10pm, excluding holidays. Orders paid after that time will be processed and delivered the following business day.

If you live in an apartment or condo and the driver is unable to reach you or leave the package somewhere safe, a second delivery attempt will be made the following business day. If the second attempt fails, an additional flat fee of $15 will be charged to the order. A third delivery attempt will not be made until the additional fee is paid in full.

Our third-party courier drivers will take pictures of all knock-and-drop deliveries. We will have these on file as proof of delivery. If you have specific instructions for receiving your package, please make sure to leave those in the “Comments” box at checkout.

Check out our Local Delivery page for all the details on how this service works.

BULK SHIPPING POLICY

By purchasing a bulk order, customers understand and accept the risks associated and the policy outlined below.

We have no shipping guarantee for bulk purchases. Reships due to lost or stolen packages, or packages not delivered, are at our discretion.

In the event of a reship, we may no longer have the original product ordered; a comparable substitute will be sent instead. In the event a comparable substitute is unavailable, compensation will be given as store credit in the amount of the original purchase minus shipping fees.

All efforts will be made to ensure 100% customer satisfaction with all bulk purchases. Each case will be handled individually. We will always strive to make things right.

What countries do you ship to?

We only ship to Canadian addresses.

How is my order packaged? Will anyone know what's inside?

We take a number of steps to ensure your order arrives quickly and discreetly.

  • We package all flower/kief/hash in heat-sealed, smell-proof mylar-lined bags, and we make sure all the products we carry provide smell-proof packaging
  • We take a picture of your order for accuracy tracking
  • As a final safety measure, we vacuum seal your entire order
  • Your order then gets packaged into a Canada Post Xpresspost bubble mailer
  • There is NO mention of Mailbox Marijuana or the contents of the package anywhere on the envelope/mailer
What are your shipping rates and times?

Orders over $99 ship for free! Orders under $99 are charged a flat shipping rate of $25.

We ship using Canada Post Xpresspost, and delivery times will vary based on your location. You should expect to receive your order within 1-3 business days, but if you live in a remote area, it could take longer.

All orders come with a Canada Post tracking number, so you can follow your package along the way! You can track your package online with the Canada Post package tracking system.

What shipping providers do you use?

We use Canada Post exclusively for all our shipping. They have great rates and have proven to be the most reliable carrier.

When will my order ship?

Orders received and paid before 12pm PST (3pm EST) will be shipped same-day. Orders received after this time will be shipped the following business day (Mon-Fri).

When will I get my tracking number?

We’ll send you a shipping confirmation email along with a tracking number once your order has been packaged for shipping.

Why doesn't my tracking number work?

When we package your order at our warehouse, it’s automatically assigned a tracking number, but the package can only be tracked once Canada Post has entered it into their system.

If your tracking number isn’t working, try again in a few hours or the next business day – Canada Post might not have scanned it yet. You should also double check that you entered the tracking number correctly, and that you’re tracking it through the Canada Post package tracking system.

When in doubt, don’t hesitate to Contact Us. We’re happy to help!

I haven't gotten my package. Now what?

Please track your package with the Canada Post package tracking system.

If you think there’s something wrong with your tracking information, or if you have any questions or concerns about your package, please Contact Us and DO NOT contact Canada Post. Contacting Canada Post will void our shipping policy.

Please refer to our shipping policy and delivery guarantee for more information.

Where do you ship from?

We’re located in beautiful British Columbia. All our packages are shipped from BC.

Returns, Refunds & Exchanges

Do you offer returns, refunds or exchanges?

Once your payment has been processed, we don’t offer any returns, refunds or exchanges. We’ll gladly modify your order, add items or change your shipping address before your package is shipped. Once a tracking number is issued for your order, no changes can be made.

If an item is defective, has malfunctioned, or is incorrect, contact us and we’ll work with you to make things right.

NOTE: Please make sure to take pictures or video of the issue you’re experiencing with the product so we can verify the concern and rectify things accordingly. If evidence of the problem can’t be provided, we may not be able to assist you.

Your satisfaction is important to us, so please contact us with any questions or concerns you may have.

You can also read our Terms & Conditions page for more info.

Do you offer a warranty on any of your products?

We care about what we sell to our customers, and only work with companies and suppliers who regularly test their products, use quality ingredients, and believe in the same principles as we do. This means we only sell the best cannabis products on the market, and won’t lower our standards, no matter what.

If you have an issue with any products you’ve purchased from us, contact us and we’ll do everything we can to make things right.