COVID-19 PROTOCOLS

Enter your shipping address at checkout. If your postal code falls within our delivery zone, and your order is over $150, Local Delivery will become a shipping option available for you to select.

There is a flat $15 fee for ALL Local Delivery orders. This fee will be added to your order total if you choose Local Delivery.

Your telephone number is required for Local Delivery. Please enter a valid phone number so our courier service can contact you.

Please enter any specific delivery instructions into the “Comments” box at checkout.

Our third-party courier will phone you from a private number 1 hour before the expected delivery time, and again when they arrive.

If you’re not home, the package will be left at the door in a safe and reasonable location. Our third-party courier drivers will take pictures of all knock-and-drop deliveries. We will have these on file as proof of delivery.

Our local delivery service is handled by a professional, third-party courier. Please be discreet, and please follow covid-19 safety protocols.

• Abbotsford
• Anmore
• Belcarra
• Burnaby
• Coquitlam
• Delta
• Langley
• Maple Ridge
• Mission
• New Westminster
• North Vancouver
• Pitt Meadows
• Port Coquitlam
• Port Moody
• Richmond
• Surrey
• Vancouver
• West Vancouver
• White Rock

Feel free to provide us with any specific delivery instructions, including a preferred delivery time, in the “Comments” box at checkout.

Our third-party courier drivers will do everything they can to accommodate customer requests, however we cannot guarantee that they will be able to deliver your package at the exact time you requested.

Our third-party couriers will call you from a private number 1 hour before they anticipate delivering your package, and again when they arrive. You can provide them with instructions for delivery drop-off if you’re not going to be home, or change any instructions you’ve provided previously.

If no delivery instructions were left, our driver will ring your doorbell/knock to attempt to deliver your package. If you don’t answer, our driver will leave the package in a safe and reasonable place, following similar knock-and-drop protocols other major courier services have in place, which includes taking a picture of the successful delivery.

If you live in an apartment or condo and the driver is unable to reach you or leave the package somewhere safe, a second delivery attempt will be made the following business day. If the second attempt fails, an additional flat fee of $15 will be charged to the order. A third delivery attempt will not be made until the additional fee is paid in full.

1. Check that your order is a minimum of $150, after you apply any promos or coupon codes
2. Make sure you’ve entered your postal code correctly
3. Make sure your postal code has been entered into the SHIPPING ADDRESS section

Still not working? Contact Us!
E: high@mailboxmarijuana.co
W: Contact Us Form
D: Discord

Canada Post occasionally adds new postal codes. If they’ve added a new code for a city or municipality we deliver to, we won’t automatically get notified. Once it’s brought to our attention though, we can include it in our system!

Our local delivery service is handled by a professional, third-party courier.

Please be discreet, and please follow covid-19 safety protocols.

Our third-party courier drivers will take pictures of all knock-and-drop deliveries. We will have these on file as proof of delivery. If you have specific instructions for receiving your package, please make sure to leave those in the “Comments” box at checkout.

Please Contact Us if you have any questions or concerns regarding local delivery. We’re always happy to help.

If you live in an apartment or condo and the driver is unable to reach you or leave the package somewhere safe, a second delivery attempt will be made the following business day. If the second attempt fails, an additional flat fee of $15 will be charged to the order. A third delivery attempt will not be made until the additional fee is paid in full.

Our third-party courier drivers will take pictures of all knock-and-drop deliveries. We will have these on file as proof of delivery. If you have specific instructions for receiving your package, please make sure to leave those in the “Comments” box at checkout.